OPENING TIMES -
00353 (0)87 998 3762
We have different operating times at each airport. During these times, we have teams available at the airport. Outside of these times, there is no one there.
As this is a personal service it is not possible to collect or return equipment outside of our operating hours.
We do not have an “out of hours” or delivery service.
Airports are high security zones, it is not possible to leave the equipment anywhere at the airport, it must be returned to us.
For what to do if there are flight delays, see below..
OPENING TIMES -
00353 (0)87 998 3762
9AM - 7PM
0034 602 602 411
9AM - 9PM
0034 644 283 637
9AM - 6PM
0034 621 057 188
Our booking form will request all the information we need to meet you.
Call us when you are ready to collect. We have courtesy phones in both terminals.
Either in arrivals or at your car to demonstrate and/or install the equipment.
Simply call us 20 minutes before arriving at the airport and we will collect the equipment
According to AA Motoring Trust, “Ensuring a child is properly restrained in a child car seat can reduce injuries by a factor of 90-95% for rear facing seats and 60% for forward facing seats”
Now it’s EU law: All children must travel in a child seat, booster seat or booster cushion.
Rule of thumb: if there’s a safety belt, you must use it. It’s the drivers’ responsibility to be sure their passengers are using seat belts and appropriate child restraints.
That’s easy – because we use top quality, brand equipment; cleaned, safety checked and logged before each and every hire. Then we meet you at the most convenient location for you, demonstrate how to use the equipment properly and install the car seat in the car for you – simple!
To hire equipment, you must first book on-line. A booking confirmation and receipt will be automatically emailed to you, followed by collection and return information. (Please notify us at email@example.com if you do not receive this as your booking might not have processed). Our on-line booking form will prompt you for the information we need.
On arrival we will meet you at a designated collection point. We will help bring the equipment to the car. If you are hiring car seats, we will install the child seats for you. We’ll also demonstrate how to use the equipment properly and safely.
Flight delays happen, that’s travel! Firstly please ensure you provide us with the correct flight numbers on the booking form. We will know from that if the flight is delayed.
If your flight is delayed, but you are landing within our opening hours, it’s no biggie, we will still have someone there to meet you.
If your flight lands after our closing times, please contact us so we can organise something for you. We will endeavor to get the equipment to you / your car rental / hotel / family. Failing that, our team members will wait for the flight to come in, it must land before :
If the flight comes in after that, the teams will go home and we will keep the equipment for you to be collected the next day.
We do not have desks at the airport, so when you arrive, you must contact us and we will bring the equipment to you.
*If you are hiring a car please go to the car rental desk first and complete your paperwork and then give us a call once you are ready. Your rental car is either located in the terminal carpark or nearby at the depot. If you ask the car rental assistants where your car will be, we can meet you there.
The aim is that you are not lugging around heavy equipment so please call us at least 20 minutes before you return to the airport and we will come to you.
No, unfortunately we don’t deliver. All equipment must be collected from and returned to the airport.
The Irish Road Safety Authority estimates that 3 out of 4 car seats are incorrectly fitted, so to ensure your child is safe, our staff are trained annually and insured to install car seats. We install car seats free of charge for all of our customers. We can also help you choose the right car seat, according to your child’s weight and height.
This is a hugely important issue for us. If your car is in an accident while using our car seats, we ask that you inform us immediately and discontinue using the seat. There are no penalties or charges and we will replace the seat for you free of charge. The Road Safety Authority and car seat manufacturers advise that car seats that have been in an accident are no longer safe to use, whether there is visible damage to the seat or not. We immediately log the seat as having been in an accident and it is withdrawn from circulation and sent to the car seat heaven / plastics recycling centre.
All of our equipment is sanitised, cleaned, safety checked and logged before it is hired out. We vacuum and use hot water for general cleaning, and where a deeper clean is necessary, we use non-bio detergents.
All of our equipment is available to hire and bring abroad except car seats. As pieces of safety equipment, it is against our company ethos that car seats be allowed to travel in the hold of an aircraft, where they are at risk of potentially undetected damage. Our prams, strollers and travel cots are provided in waterproof, padded travel bags and may be checked in to the hold.
Each customer is responsible for the equipment during the hire period.The Stork Exchange will charge your credit card for the retail replacement cost of any item that is not returned or returned damaged. Please ensure to return all accessories that come with equipment, such as rain covers and cosy toes.
It happens, it’s ok, just please tell us! We don’t penalise or charge. If, however, the car seat cover or pram is covered in ice-cream or chocolate smears… something that can be avoided, then we will charge a cleaning fee of €10 per item. We know kids can be messy, but think along the lines ‘crumbs are ok, chocolate smears not ok’!
We partner with Sixt and Enterprise at Dublin Airport, and RecordGo in Spain, which makes returning our equipment very easy, you just leave it in the car!
You may cancel this agreement at any time by notifying The Stork Exchange by e-mail of your intention to cancel. Equipment can only be cancelled by email and phone cancellations cannot be accepted. In the case of cancellations, the following is our refund policy
A full refund is administered for cancellations of 7 days notice or more.
For cancellations of less than 7 days but more than 24 hours a charge of 50% of the value of the booking plus bank charges will apply.
No refund will apply to bookings cancelled less than 24 hours from date of pick up.
Equipment that is scheduled to be picked up will be kept for 12 hours and then cancelled (unless rebooked) if the equipment is not picked up, no refund will apply.
We will do our best to accommodate any changes that you may wish to make to your booking, including any extensions that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability, particularly when requested within 72 hours or less of your First Hire Day.
Answer it, it depends on the weight of the child and the country you are in, but as a simple guide, rearward facing is proven to be much safer so ideally you should keep them rearward facing as long as possible.
Get in touch with us and allow us to help. We are trained and very used to our equipment and are happy to make recommendations for you.
Yes! The Yoyo Zen is a bespoke travel buggy designed to fit in the overhead cabins. Depending on the airline, it may be counted as part of your luggage allowance. If your buggy collapses in two pieces, forget it, it goes in the hold!
Both are possible, so it depends on your preference. Most people want to be able to use their buggy to get around the airport. In both cases, always make sure to fully collapse your buggy and tuck in any straps or buckles, or anything that could catch in a baggage belt. Even better would be to use a travel bag to protect your buggy.
Always check your buggy on arrival BEFORE you leave the baggage hall. If there is damage, it is extremely important to log it with the airline in the baggage hall. If you leave, you will find the process much more onerous.