Car Seats Frequently Asked

At The Stork Exchange we take our car seat rental very seriously. Our staff are trained and insured annually to install your car seat and demonstrate how to use it safely. As part of our customer service when you hire a car seat, we will meet you on arrival and go to your car with you, be that a private car or a rental car, and install the seat for you.

Our cleaning and checking
process

Parents coming from Australia with
babies under 12 months

So How Does it Work?

1
Book Your Equipment On-line

Our booking form will request all the information we need to meet you.

2
Call Us on Arrival

Call us when you are ready to collect. We have courtesy phones in both terminals.

3
We will come and meet you

Either in arrivals or at your car to demonstrate and/or install the equipment.

4
To Return Your Equipment

Simply call us 20 minutes before arriving at the airport and we will collect the equipment

Irish Car Seat Regulations: The Law

According to AA Motoring Trust, “Ensuring a child is properly restrained in a child car seat can reduce injuries by a factor of 90-95% for rear facing seats and 60% for forward facing seats”

Now it’s EU law: All children must travel in a child seat, booster seat or booster cushion.

Rule of thumb: if there’s a safety belt, you must use it. It’s the drivers’ responsibility to be sure their passengers are using seat belts and appropriate child restraints.

Why hire from The Stork Exchange then?

That’s easy – because we use top quality, brand equipment; cleaned, safety checked and logged before each and every hire. Then we meet you at the most convenient location for you, demonstrate how to use the equipment properly and install the car seat in the car for you – simple!

How does it work?

To hire equipment, you must first book on-line. A booking confirmation and receipt will be automatically emailed to you, followed by collection and return information. (Please notify us at info@thestorkexchange.ie if you do not receive this as your booking might not have processed). Our on-line booking form will prompt you for the information we need.

On arrival we will meet you at a designated collection point. We will help bring the equipment to the car. If you are hiring car seats, we will install the child seats for you. We’ll also demonstrate how to use the equipment properly and safely.

Where can we collect our equipment?

Dublin Airport

Terminal 1 Arrivals:  We have a courtesy phone in arrivals beside the information desk – contact us when you are ready and we will meet you there.

Terminal 2 Arrivals: We have a courtesy phone in arrivals, in the car rental hall, just opposite the Hertz desk. Contact us when you are ready and we will meet you there.

Palma Airport

Malaga Airport

*If you are hiring a car please go to the car rental desk first and complete your paperwork and then give us a call once you are ready. Your rental car is either located in the terminal carpark or nearby at the depot. If you ask the car rental assistants where your car will be, we can meet you there.

How do we return our equipment?

The aim is that you are not lugging around heavy equipment so please call us at least 20 minutes before you return to Dublin Airport and we will come and meet you at Terminal 1 / Terminal 2 or the car rental depots and collect the equipment from you. If you don’t call us, please return the equipment directly to the Airport Services desk in Terminal 1 short term car park building, opposite arrivals. Failure to do so will result in charges to your credit card.

What are the opening hours?

We operate 7 days a week, 364 days a year (On Christmas Day don’t even think about it!)

Opening Hours: 6am to 10pm

24 hours notice must be given in advance of booking.

Do you have a Delivery Service?

No, unfortunately we don’t deliver. All equipment must be collected from and returned to the airport.

Will you install the car seats?

The Irish Road Safety Authority estimates that 3 out of 4 car seats are incorrectly fitted, so to ensure your child is safe, our staff are trained annually and insured to install car seats. We install car seats free of charge for all of our customers. We can also help you choose the right car seat, according to your child’s weight and height.

How would I know if the car seat has been in an accident?

This is a hugely important issue for us. If your car is in an accident while using our car seats, we ask that you inform us immediately and discontinue using the seat. There are no penalties or charges and we will replace the seat for you free of charge. The Road Safety Authority and car seat manufacturers advise that car seats that have been in an accident are no longer safe to use, whether there is visible damage to the seat or not. We immediately log the seat as having been in an accident and it is withdrawn from circulation and sent to the car seat heaven / plastics recycling centre.

Is the equipment clean?

All of our equipment is sanitised, cleaned, safety checked and logged before it is hired out. We vacuum and use hot water for general cleaning, and where a deeper clean is necessary, we use non-bio detergents.

"Can I bring your equipment abroad?"

All of our equipment is available to hire and bring abroad except car seats. As pieces of safety equipment, it is against our company ethos that car seats be allowed to travel in the hold of an aircraft, where they are at risk of potentially undetected damage. Our prams, strollers and travel cots are provided in waterproof, padded travel bags and may be checked in to the hold.

What happens if equipment is damaged, stolen or lost in our care?

Each customer is responsible for the equipment during the hire period.The Stork Exchange will charge your credit card for the retail replacement cost of any item that is not returned or returned damaged. Please ensure to return all accessories that come with equipment, such as rain covers and cosy toes.

What happens if my baby is sick on the equipment?

It happens, it’s ok, just please tell us! We don’t penalise or charge. If, however, the car seat cover or pram is covered in ice-cream or chocolate smears… something that can be avoided, then we will charge a cleaning fee of €10 per item. We know kids can be messy, but think along the lines ‘crumbs are ok, chocolate smears not ok’!

Can you recommend a car rental company?

We partner with Sixt and Enterprise at Dublin Airport, and RecordGo in Spain, which makes returning our equipment very easy, you just leave it in the car!

What is the Cancellations/ Refunds policy?

You may cancel this agreement at any time by notifying The Stork Exchange by e-mail of your intention to cancel. Equipment can only be cancelled by email and phone cancellations cannot be accepted. In the case of cancellations, the following is our refund policy

A full refund is administered for cancellations of 7 days notice or more.

For cancellations of less than 7 days but more than 24 hours a charge of 50% of the value of the booking plus bank charges will apply.

No refund will apply to bookings cancelled less than 24 hours from date of pick up.

What about unused bookings?

Equipment that is scheduled to be picked up will be kept for 12 hours and then cancelled (unless rebooked) if the equipment is not picked up, no refund will apply.

What happens if we need to change or extend the hire period?

We will do our best to accommodate any changes that you may wish to make to your booking, including any extensions that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability, particularly when requested within 72 hours or less of your First Hire Day.

Forward or Rearward Facing?

Answer it, it depends on the weight of the child and the country you are in, but as a simple guide, rearward facing is proven to be much safer so ideally you should keep them rearward facing as long as possible.

I'm not sure which car seat to choose?

Get in touch with us and allow us to help. We are trained and very used to our equipment and are happy to make recommendations for you.

I'd prefer to bring my buggy on board with me, is there any way this is possible?

Yes! The Yoyo Zen is a bespoke travel buggy designed to fit in the overhead cabins. Depending on the airline, it may be counted as part of your luggage allowance. If your buggy collapses in two pieces, forget it, it goes in the hold!

Can I bring my buggy all the way to the gate or should I check it in?

Both are possible, so it depends on your preference. Most people want to be able to use their buggy to get around the airport. In both cases, always make sure to fully collapse your buggy and tuck in any straps or buckles, or anything that could catch in a baggage belt. Even better would be to use a travel bag to protect your buggy.

What happens if my baby equipment is damaged in transit?

Always check your buggy on arrival BEFORE you leave the baggage hall. If there is damage, it is extremely important to log it with the airline in the baggage hall. If you leave, you will find the process much more onerous.

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