Cancellation/ Refunds
Cancellations
You may cancel this agreement at any time by notifying The Stork Exchange by e-mail of your intention to cancel. Equipment can only be cancelled by email and phone cancellations cannot be accepted. In the case of cancellations, the following is our refund policy
Refund Policy
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A full refund is administered for cancellations of 28 days notice or more.
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For cancellations of less than 28 days from date of pick up will result in a charge of 30% of the value of the booking plus bank charges.
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For cancellations of less than 7 days but more than 48 hours a charge of 50% of the value of the booking plus bank charges will apply.
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No refund will apply to bookings cancelled less than 48 hours from date of pick up.
Unused Booking
Equipment that is scheduled to be picked up will be kept for 12 hours and then cancelled (unless rebooked) if the equipment is not picked up, no refund will apply.
Changing Bookings and Extension of Hire Period
We will do our best to accommodate any changes that you may wish to make to your booking, including any extensions that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability, particularly when requested within 72 hours or less of your First Hire Day.
Cancellations
You may cancel this agreement at any time by notifying The Stork Exchange by e-mail of your intention to cancel. Equipment can only be cancelled by email and phone cancellations cannot be accepted. In the case of cancellations, the following is our refund policy
Refund Policy
-
A full refund is administered for cancellations of 28 days notice or more.
-
For cancellations of less than 28 days from date of pick up will result in a charge of 30% of the value of the booking plus bank charges.
-
For cancellations of less than 7 days but more than 48 hours a charge of 50% of the value of the booking plus bank charges will apply.
-
No refund will apply to bookings cancelled less than 48 hours from date of pick up.
Unused Booking
Equipment that is scheduled to be picked up will be kept for 12 hours and then cancelled (unless rebooked) if the equipment is not picked up, no refund will apply.
Changing Bookings and Extension of Hire Period
We will do our best to accommodate any changes that you may wish to make to your booking, including any extensions that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability, particularly when requested within 72 hours or less of your First Hire Day.
